Powata Pte Ltd
Country : Singapore
  • Internship

Customer Success - Technical Sales Support Intern

Powata is a SaaS company based in Singapore providing solutions for the retail industry. The company is growing fast with clients in Singapore, US, UK, Indonesia, the Philippines, Thailand,…

By working at Powata, you can develop your existing skills, learn new ones and grow according to your willingness to take charge of projects. Contributions from each of the team members are key to our company as each feature we implement needs to be designed to offer the best experience to our users.

 

Responsibilities

We are looking for Customer Success / Technical Sales Support Intern to join our growing team. You will be serving our customers by helping them during the onboarding process (creating materials, conducting trainings and account setup). You will also meet prospects to better understand their needs, identify how our solutions can be customized to meet their requirements, and then translate those business requirements into technical specifications for the development team.

As a Technical Sales Support Intern, your responsibilities will include (but not limited to):

  • Assist with customer enquiries
  • Liaise with the client to understand the gaps between our solutions and the client’s needs
  • Specify those gaps and discuss with the dev team on the best way to implement those gaps
  • Have a good understanding of the platforms, perform high level testing and provide recommendations to improve them
  • Create materials for customer trainings
  • Conduct trainings (online or in person)

Requirements

Skills required

  • Technical knowledge on web development / SaaS platforms is  preferred
  • Strong Business acumen
  • Excellent analytical skills
  • Motivated team player who consistently strives to exceed goals.
  • Prioritizing, attention to details, and provide exceptional customer service.
  • Excellent command of English

Please note that only shortlisted candidates will be contacted.


Total applicants :5 Job posted 5 months ago Total Views : 39 Unique Views : 39 Today Views : 1


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