Charby Sdn Bhd
Country : Malaysia
  • Full-time

Customer Happiness Executive

Charby is a technology startup founded in Johor that design and develop premium charging products revolving the idea of creating sustainable and convenient charging solution. We believe charging solution should be made battery-life-friendly, simple and accessible to everyone. In 2015, charby won the i-MSC Startup Challenge which have driven our team to continuously work through obstacles to bring sustainable and convenient charging solution to everyone. Check out our Indiegogo crowdfunding campaign launched on Dec2017 at http://char.by/iggbeam.

Vision - A world where devices can be charged anytime, anywhere.

Mission - To bring seamless charging experience to everyone.

Responsibilities

1. Provide services to customers and answer to customers; enquiries through email and social media platforms.

2. Resolve customer complaints regarding sales and services.

3. Process customers orders.

4. Maintaing good corporate relationship with customers.

5. Go out of your way to amke sure customers; needs are fulfilled.

6. Proactive in constantly improving internal processes.

7. Liaise with our Fulfillment partner to manage the outbound of customers' order to achieve high level of customer service.

8. Regurlarly audit the stock count in warehouse online.

9. Maintain and update customer database including collecting their feedback, behaviour, and preferences and analyzing their needs.

10. Keep the team update on the ever-evolving customers' need and feedback.

11. Committed to an ever-going process of refining customers' experience through their feedback and preferences.

Requirements

1. No working experience required.

2. Good command of written English.

3. A-level (STPM, etc) and above.

4. Fresh graduates are welcome to apply for this position.

5. Great communication and problem solving skills.

Salary

1500 - 2500 MYR

Total applicants :1 Job posted 7 months ago Total Views : 72 Unique Views : 72 Today Views : 1


Submit Application

Share this opportunity!

Other Openings

Displaying 1-1 of 1 result.

Related jobs

No results found.