Funding Societies Pte Ltd
Country : Singapore
  • Full-time

Customer Experience Manager

We are a new generation of entrepreneurs and professionals from Southeast Asia, with the vision of empowering societies of Southeast Asia by disrupting traditional banking. We are a well-funded venture and we aim to expand our platform rapidly across the region (now Singapore & Indonesia and Other countries in furture), by leveraging on our expert network in the US (Harvard and Silicon Valley) and our professional relationships in Southeast Asia.

To know more about the culture of the company, refer the below article written by an intern about her experience working with us :
https://www.fundingsocieties.com
 

Responsibilities

  • Improve customer experience, create engaged customers and facilitate organic growth of investors
  • Keep ahead of industry developments and apply best practices to areas of improvement
  • Collaborate with internal stakeholders to develop service procedures, policies, and standards that maintain a world-class customer experience
  • Champion the voice of customers business, balancing customer needs with business requirements and presenting cases for internal change and improvement
  • Address customer inquiries and concerns and positively engage them with speed, empathy and effectiveness, building trust-based and enduring customer relationships
  • Demonstrate strong personal values that and a commitment to our mission and company values

Requirements

  • Proven experience in a fast-paced customer facing role
  • Demonstrated knowledge of world-class service excellence standards and best practices
  • Business proficiency in English and an effective storytelling ability that inspires empathy for customers
  • Working knowledge of customer service software, databases and tools
  • Ability to think strategically and to lead change
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • BS degree in Business Administration or related field
  • Business proficiency in one other Southeast Asian language a plus

Total applicants :17 Job posted 8 days ago Total Views : 183 Unique Views : 182 Today Views : 18


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