Ematic Solutions
Country : Thailand
  • Full-time

Customer Support Operations Specialists (Thailand)

× Sorry! This job is no longer available !!!status;?>

Ready for your next challenge? Believe in working smart, and want to have fun doing it? Ematic Solutions might just be the place for you!

We’re a SaaS provider offering a Marketing Intelligence Platform that helps digital marketers nimbly build and deploy sophisticated and high-ROI digital marketing programs. Our goal is to make the digital marketer smarter!

We’re a global team of 120 (and growing!) email experts, developers, metric-obsessed marketers and data nerds who believe that Artificial Intelligence can take digital marketing where it has never been before. At lunch we find ourselves talking shop, and actually enjoying it. We’re a nimble, flexible and fun group, where your good ideas can make a difference!

Responsibilities

  • Provide onboarding support to new customers using automated onboarding process
  • Timely execution of requests (Customer or technical) from the customer success team
  • Maintain the cleanliness of the pipeline of opportunities and growth for the Customer Success team within the local market
  • Gather user feedback and needs, and provide constructive suggestions to internal and external stakeholders to ensure smooth customer service flow
  • Work with cross functional team on ad-hoc projects for anything customer related

Requirements

  • Have 0-2 years of working experience with a Bachelor’s degree or equivalent
  • Have >1 year Customer support experience. Fresh graduates with internship experience with customer support are welcomed to apply.
  • Have impeccable written and verbal communication skills, both in Thai and English
  • Have advanced Microsoft Office skills (Excel is a must!)
  • Have excellent organizational skills and have demonstrated the ability to work in a fast-paced, high pressure environment for long periods of time.
  • Are committed to excellence, and self improvement

Total applicants :1 Job posted 3 months ago Total Views : 76 Unique Views : 74


× Sorry! This job is no longer available !!!