Country : Singapore
  • Full-time

Operations Associate

Secretlab® was founded in 2015 with the ambition to create the ultimate seating experience. We design and produce chairs for comfort over long hours of use both at home and in the office. Our products have won several awards and consistently achieves near perfect scores from both media and users. Secretlab products are sold directly to the customer, and is currently available in Singapore, United States, United Kingdom, Europe, Malaysia, Australia, Canada, and select South-east Asia countries. Secretlab was the winner of OCBC’s Emerging Enterprise Award 2017.

At Secretlab we are a team of highly motivated individuals that take great pride in our work. We are looking for driven, versatile, and result-orientated individuals who share our vision. You will also be heavily involved in a fast-growing SME and be a part of the team that pioneers its rapid expansion. We offer great flexibility and remuneration to our staff:

Work Environment:
Work amongst a group of young, highly motivated and like-minded individuals
Non-peak operating hours 11am-8pm
Flexible work week & hours

Fully stocked pantry, lunch will also be provided


·                Handling of customer support emails and enquires daily for both local and overseas customers*

·               Fulfilling orders on the back-end*

·                Liaising with overseas logistics partners*

·                Responsible for day to day delivery schedules*

·               Assist with troubleshooting issues and servicing of products

·               Documentation of issues

·               Quality control of goods and parts in warehouse and before overseas shipment

·               Daily ad-hoc task 

·               Additional job scopes and responsibilities to be taken on with time base     on strength and performance

*Denotes important tasks


·               Singaporean/PR only        

·               Must have completed NS if male

·                Minimum Diploma/A-Level

·               Physically fit (Handle 30kg of load)

·               Technically inclined and good problem solver

·                Have great customer service skills, i.e tolerance, empathy, firmness

·               Must be able to work both independently and in a team

·                Intrapreneurial thinking – take pride in your work, be driven, versatile,     initiative, and result-orientated


2500 - 3500 SGD

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