MoneyLion Malaysia Sdn Bhd
Country : Malaysia
  • Full-time

Out-of-office-hour Chat Support Specialist

Moneylion Malaysia aims to revolutionize retail finance with big-data predictive analytics and cutting-edge software development practices. We ingest and apply large arrays of non-traditional data sources to measure and improve financial processes for both sides: the financial institutions and the client user-experience.

We're passionate about the area of finance that marries data, technology and product design. Our products enable a better financial future for our customers and looks to bring new modes of social engagement never before seen in financial services. For example, MoneyLion provides a closed loop trust building system where users can improve rates on loans through constant engagement with the platform -- specifically, a customer can reduce finance fee payments immediately by building a powerful financial network.

Using modern analytics with all the latest big-data computational tools, MoneyLion builds smarter customer acquisition funnels, more thorough credit models, and better servicing processes for customer retention.

Data doesn't just enable us to deliver smarter loans to a broader universe, it also empowers our customers to make better financial decisions and realistically measure and improve financial health.


  • Provide world-class customer support via chat
  • Assist customers with site issues, billing inquiries, payment restructuring, credits, fraud alerts, and account services
  • Build rapport and trust with a growing customer base over text
  • Troubleshoot hard-to-solve problems and follow up with customers
  • Develop a working knowledge of all MoneyLion products and services with an emphasis on consumer loan programs, loan policies, forms and guidelines
  • Solicit customer feedback to improve service
  • Provide detailed feedback to tech and operations teams for site and internal tools improvements
  • Maintain compliance with required regulations
  • Managing multiple priorities and productivity goals over each day and week: excellent time management and multitasking skills are a must


  • You must be able to work on weekends.
  • You must be able to commit to a 12-hour shift (with breaks in between)
  • FLUENT in written and spoken English. Excellent, professional written and verbal communication.
  • English-speaking online customer service experience, ideally in call center, banking, loan processing, and/or tech environment. Experience with underwriting or credit reports a big plus
  • A people person – you should enjoy and be energized by talking to and assisting others
  • Motivated self-starter who gets to work on time and ready to go.
  • Comfortable with technology: you should be conversant in common software and platforms including Microsoft Office, Google products (Gmail, Docs, Sheets), and web browsers (Chrome, Firefox, Safari)
  • Ability to understand and evaluate financial data
  • Maturity: you should be comfortable maintaining confidentiality and working patiently with upset or angry customers
  • You must have at lesat One (1) year working experience as this position is only open for working professionals.
  • If you are a fresh graduate, but you think you have what it takes - you are more than welcome to apply!
  • Training will be provided.

*Applicant must hold Malaysian residence status. 
*4 Full Time vacancies are available.


1500 - 3000 MYR

Total applicants :9 Job posted 1 year ago Total Views : 314 Unique Views : 314 Today Views : 1

Submit Application