The Oddle Company
Country : Singapore
  • Full-time

Customer Happiness Associate

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Looking to immerse yourself right at the heart of the start-up ecosystem? You are looking at the “next big thing”. Since our inception in 2014 as a B2B company, Oddle has been a leading force in offering the best-in-class enterprise software that transforms how restaurants participate in the online revolution and how people order food online.

With Oddle, you can be part of creating the most exciting user experiences for people all over the world. With more than 50 people across our offices in Singapore, Kuala Lumpur, Hong Kong and Taipei, we strive to be world-changing and continue blazing the trail - creating the most exhilarating food ordering consumer experiences and improving business decisions through data.

An intuitive and seamless food ordering system for our users is what we constantly seek to provide. We take convenience and engagement to a whole new level. As one of the world’s most transformative start-ups, we ensure that food ordering will never be the same again.


Keep our merchants HAPPY! Be the central communication channel between restaurant partners and Oddle and tackle general enquiries, queries & feedback with regards to:


  • Guide the merchants in using the Oddle solution
  • Identify, replicate, and report bugs/technical issues encountered by both internal and external stakeholders ; and advise on temporary workaround solution
  • Test and update Merchants and Oddle once bugs/technical issues are resolved
  • Champion restaurant partners’ concerns or feedback to Oddle
  • Log down Frequently Asked Questions with appropriate solutions
  • Relay news on product releases or technical issues to our restaurant partners


  • Coordinate with logistics partners to manage the delivery operations and resolve issues that might occur
  • Handle delivery amendments and cancellations
  • Tend to last minute requests / waiting charges that might occur


  • Champion any other relevant feedback that might arise


We want you if:

  • You are highly self-motivated and self-driven with the ability to learn fast and think on feet
  • You able to engage in problem-solving in a calm and sound manner
  • You have excellent interpersonal and communications skills
  • You take pride is providing the best customer experience, you’re passionate in helping others with a strong empathy for customers
  • You are tech-savvy with a keen eye for details, possessing good command of Excel is a plus
  • We regret that only Singaporeans should apply, as the role requires a solid knowledge and experience of the local market

If you're confident that you have what it takes to take up this challenge, we want to speak with you!

Apply now at:

Total applicants :3 Job posted 1 year ago Total Views : 95 Unique Views : 95

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