SoftSolvers Solutions
Country : Malaysia
  • Full-time

Technical Customer Support (CRM Software)

Second CRM

Second CRM is our core business automation solution designed to make medium to large corporations more productive by automating their operations using Internet and mobile technologies. We champion smoother digital transformation using incremental automation of business processes as opposed to large scale disruptive change.

Second CRM focuses on improving all business functions, right from Sales, Marketing, Customer Service, Operations to even Billing and Payments and it easily fits in to most business environments by being flexible, cost effective and easy to use application. Second CRM provides a holistic view of customer interactions across all business functions. By adopting incremental automation of business processes, Second CRM takes you through a journey of smoother digital transformation. This proven process significantly reduces workload and accelerates growth while enabling companies to focus 100% of their time on what counts the most – Customers.

Our Vision

To be the Digital Transformation Partner of choice and to make every medium to large corporation more productive by automating their operations using Internet and mobile technologies.

High Growth Phase

We are actively looking to hire creative bright talents to join us, as Developers [PHP/MySQL, Android, iOS], Designers [web and mobile UI], Project Manager, Business Analysts, Sales [Inside sales and business dev], Marketing [Social Media, Content writer, full stack Marketing], Finance [Accounting, International taxation] and so many more.

SoftSolvers is headquartered in Singapore and has operations in Malaysia, Australia and USA.

SoftSolvers Research & Development Centre and Regional Support Center is based in Cyberjaya, in CBD Perdana area, near D'Pulze Mall and lot of food eatries and entertainment zones.

Responsibilities

  • Learn about the CRM domain knowledge for various industries and also indepth understanding the Second CRM application (how to use to, configure it to perform different tasks)
  • Analyse the needs of the customers and help them manage those using the different features of Second CRM and support them if they face any problem
  • Understand new requirements from customers and coordinate with developers in fullfilling those in the Second CRM application

Requirements

Degree in any IT or Business related specialisation
MUST have worked as Customer Support (or customer facing tech support) in similar environment (cloud based CRM, ERP, HR or Accounting software) for a minimum of 1 year (not more than 3 years)
MUST have the basic understanding of web based software development and good in working with cloud based business applications
Prefer if have some working knowledge in PHP and MySQL
Exceptionally Good at explaining things to other, especially over phone
Excellent Aptitude, Attitude and Commitment are Must
Good communication skills

​If you have what we need and are interested, you need to study the below mentioned topics and come to our Cyberjaya office for interview:

Read everything on the company website at www.secondcrm.com. 

Play around with the online demo at https://aw.secondcrm.com/demo/enterprise/ and also go through the User Manual at http://www.secondcrm.com/support and follow as much as you can.

Salary

3000 - 4000 MYR

Total applicants :9 Job posted 11 months ago Total Views : 266 Unique Views : 266


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