Country : Hong-Kong
  • Full-time

Customer Support Specialist

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Easyship technology removes the pain of shipping internationally, empowering thousands of small-medium size eCommerce stores with the shipping power to expand their businesses worldwide.

Easyship has won Tech in Asia Singapore 2015 as best Startup in Asia, and is backed by US, Singaporean, and Japanese VCs.

We are expanding our team of talented international individuals in order to revolutionize this old-school industry. 


Join an innovative scaling tech company as we grow globally!

Easyship technology removes the pain of international shipping, empowering thousands of small to medium sized eCommerce businesses with the shipping power to expand worldwide.

As Customer Support Specialist, you will:

You will:

  • Provide excellent customer service to Easyship customers
  • Reply to customer queries regarding service via email
  • Escalate disputes or concerns to other departments
  • Contact our shipping partners to follow up on pending shipments
  • Be measured on amount of responded tickets and satisfaction.

What you can expect from us: 

  • Flat team. Work side by side with the co-founding team.
  • Flexible, real startup life. Work hard and take time when you need it.
  • Ownership of your learning and growth from day one. Possibilities are limitless and just depend on you.
  • You will work in a very dynamic environment and be part of an international team.
  • Play with us. We work hard and play hard. Join our dinners, junk boats, sport sessions, playstation tournaments. 
  • Extra perks / Benefits
  • Equity
  • Opportunities for long term professional and personal growth
  • Bright, vibrant new office in Sheung Wan
  • Gym membership
  • Weekly team events and unique company culture and traditions
  • Playstation breaks, Fifa tournaments, Organic fair trade coffee / espresso


The ideal candidate:

  • Excellent communication skills and perfect English writing skills
  • Analytical and thoughtful when attending to problems
  • Comfortable using Gsuite, phone, email, and Slack.
  • Experienced in client support
  • Friendly and professional
  • Focused and dedicated
  • Flexible to work standard business hours as well as evenings, weekends, and holidays if required.
  • Familiarity with eCommerce technology, Service Ticketing, and API is preferred.
Components instead of salary

Total applicants :8 Job posted 12 months ago Total Views : 140 Unique Views : 140

× Sorry! This job is no longer available !!!