StyleTribute
Country : Singapore
  • Full-time

Junior Customer Care Manager

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StyleTribute, the company behind StyleTribute.com (live in Oct'13) & KidzStyle.com (live in Feb'15), is a Singapore-based VC-funded start-up that aims at revolutionizing the second-hand fashion industry, combining the premium shopping experience and assortment of Net-a-porter with the convenience and user-friendliness of a marketplace solution like Airbnb.

Responsibilities

Calling all fashion aficionados!

We are growing exponentially thanks to our leadership team and their proven track record of success.

You will be the first line of contact with our customers. Our customers demand the very best so it is imperative that this person be extremely polished and professional. There is huge opportunity for growth in this role so we also need a quick learner, someone who enjoys a challenge and can manage ever-changing tasks. This position will require some overtime occasionally.

 

Requirements

Main Duties:

-Contribute in developping and improving our overall customer experience

- Define and put in place better processes to improve the customer journey experience

- Respond to customers in an efficient, friendly, and professional manner over the phone, email or live chat
- Accurately and confidently communicate order information, policies and procedures
- Do everything within reason to create an amazing customer experience
- Adhere to the established work schedule
- Display a positive attitude and work with integrity when dealing with customers, consignors, and co-workers

- Owns a Visa (DP, PR or Singaporean) 

Requirements:

1. The Ability to Listen Closely to Customers

2. Clear Verbal Communication and excellent written and verbal level of english

3. Ability to Empathize

4. Data Entry and Basic Computer Skills (good knowledge of excel is needed)

5. Time Management Skills

11. Professionalism

12. Organizational skills

Salary

2000 - 3000 SGD

Total applicants :3 Job posted 2 years ago Total Views : 48 Unique Views : 47 Today Views : 2


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