Country : Singapore
  • Full-time

Customer Happiness Officer

Please note: Applications for this role shall only be considered if they are submitted via the following link:

smove gives people without cars the ability to hire one when they need it, at short notice from their mobile phone in just 3-5 clicks. They like it because they can pick up the car from an ordinary parking location and drop it off wherever is convenient.

For the future, smove plans to offer to licence its technology to car fleet operators in urban locations outside Singapore, likely franchising a package to sell mobility as a service, giving operators the ability to create utility-like services for transportation of people & goods anywhere.


What you will be doing:

  • Provide personalised support when handling customer queries and troubleshoot complex issues in a timely and professional manner
  • Foster and maintain relationships with our partners
  • Monitor and maximise utilisation of smove’s fleet
  • Participate in the organising of company events
  • Work directly with the management team to brainstorm, implement and streamline processes in the areas of customer service, communication and corporate culture
  • Be an awesome colleague to everyone in the team


What we are looking for:

  • Self-motivated
  • Able to think fast and make calculated decisions
  • Strong command of English and a second language in writing and speech
  • A “people person” – approachable, engaging, energetic and empathetic
  • Willingness to learn
  • Excellent communication skills
  • Customer service-oriented

What we can offer for:

  • Mature startup experience, with an informal and FUN culture
  • A company that thrives on teamwork and camaraderie
  • Opportunity to learn skills from other departments
  • Autonomy to implement initiatives and ideas for the good of smove
  • Healthy snacks, coffee, ice-cream and a little bit of chocolate/candy


2500 - 3000 SGD

Total applicants :161 Job posted 2 years ago Total Views : 2232 Unique Views : 2232

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