Stamped
Country : Anywhere
  • Full-time

Customer Service Happiness Hero (Full-Time Remote Work)

Stamped.io is a Product Review App designed for E-commerce. Collect and Utilize User-Generated Content to increase E-commerce sales conversions!

Stamped.io helps E-commerce collect user content with ease by automatically sending emails to customers requesting reviews of their recent purchase with you. It reduces the amount of time spend requesting reviews via emails!

User content such as Product Reviews, Photos, Net Promoter Score, Social Shares, has been proven to increase time-on-site and even sales conversions!

Stamped also make it easy for customers to leave a product review by writing their review directly in the email. Convenience!

Find out more: http://stamped.io

Responsibilities

We’re a lean (profitable) startup that helps e-commerce businesses increase sales using Social Proof.

Basically using their customer’s words to boost sales.

In today’s world, shopping online has been a norm, unlike the past. And now you wouldn’t buy anything in an e-commerce business without reading reviews, and we provide the tools to help businesses collect reviews, photos, etc, and then pushing these reviews to shoppers by displaying on their website.

On top of the features in our product, we also provide an awesome customer service experience for our users.
 

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This is a remote position, you don't have to report to an office but instead, you can work from anywhere and anytime you want. Inspiring to be a digital nomad? Or love to work from anywhere else in the world? This will be awesome for you!

We measure performance by your results and not the number of hours you work.

You will be paid a competitive salary.
 

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RESPONSIBILITIES

Your main responsibility will be providing solutions to customer’s problems quickly, effectively, friendly manner via Chat and Email. You’ll also help people with their questions in communities (e.g Groups, Forums, etc).

You’ll also be tasked to build our Help Center documentation.
 

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REQUIREMENTS

  • You need to have at least 1 year prior experience in E-commerce (e.g you’ve worked with an e-commerce company, ran an e-commerce store, etc)
  • You should be able to work flexible hours and provide light customer service support (Saturday, Sunday and PH).
  • You are able to communicate clearly in written or spoken English
     

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WHO WE’RE LOOKING FOR

The characteristics of the person we’re looking for includes:

  • Empathy, being able to put others before yourself and understand / empathize with others. When a customer gets frustrated, you’ll handle the situations with empathy.
     
  • Independent & Resourceful, be able to do research and find answers to solutions, before asking help.
     
  • Self-starter with lots of initiative. Loves working in startups and willing to roll up sleeves and take a hands-on approach to implement initiatives.
     
  • Do or do not, there is no “try”, we don’t “try” to achieve greatness or “try” to make customers happy. We do it.
     

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WHO WILL LOVE THIS?

  • You are always ready to learn and grow with the ever-changing IT world.
  • You are passionate about serving and helping people and also willing to go the extra mile.
  • You understand the importance of empathy.
  • You are able to communicate clearly in a non-robotic way.
  • You are disciplined and possess self-management skills. If you require a lot of “hand-holding”, “spoon-feeding”, and step-by-step instructions, this is not for you.
  • You are a fast learner and ready to learn new things
     

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HOW TO APPLY

When applying, please let us know:

  1. Why did you apply?
  2. How do you think your skills and experience can help our customers?

Requirements

  • You need to have at least 1 year prior experience in E-commerce (e.g you’ve worked with an e-commerce company, ran an e-commerce store, etc)
  • You should be able to work flexible hours and provide light customer service support (Saturday, Sunday and PH).
  • You are able to communicate clearly in written or spoken English

Salary

3000 - 4500 SGD

Total applicants :170 Job posted 1 year ago Total Views : 3436 Unique Views : 3436 Today Views : 2


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